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LivePerson | Chatbot

Connect seamlessly to LivePerson and escalate high priority conversations to your live agents as needed.

Let Inbenta chatbot take the first queries and free up LivePerson agents to focus on more complex tasks. 

The common escalation trigger includes the user requesting to be connected to an agent or the chatbot can automatically offer connecting with an agent when there are X consecutive unanswered user questions or if the Bot Master decides a particular topic needs a chat with a human agent.

This app, an integration between Inbenta & LivePerson brings Inbenta's AI platform with its industry-best NLU, which comprehends customer intent, promoting a high self-service rate along with letting the user definitely get the question answered by connecting with an agent logged in LivePerson. 


ESCALATION
LIVE CHAT